Charlie explained everything so well and was the only one to go into the attic. We really felt that he was knowledgeable. That's why we picked RJK! The entire crew was very responsive and responded with "yes ma'am." They cleaned up every day. We felt that they worked hard and took pride in their work. For example, James was proud of the work he did on a rounded section of our roof. Donnie and Justin, who replaced our gutters, answered all of our questions. And, of course, Greg Tomasic was very friendly and always responded promptly and kept me informed of process and any issues. Our roof looks great, and we are hoping it holds up to the warranty!